Common questions
Will the piece I receive look exactly like the photograph?
Not exactly, and that is worth saying plainly. Most of what we sell is made by hand, so a thrown vase varies by a few millimetres, a hand-painted diya varies in its pattern, and natural materials vary in tone. Message us on WhatsApp and we will send photographs of the exact item in stock before you buy.
What happens if something arrives broken?
Send us a photograph within 48 hours and we replace it. You do not need to return the broken pieces. Fragile items travel in double-walled cartons with moulded inserts, but glass and ceramic occasionally do not survive the journey.
How long does delivery take?
Orders are packed within two working days. Delhi NCR usually receives them the next day, other metros in two to three days, and the rest of India in three to six. Large or fragile pieces sometimes take a day longer because they go by surface.
What does delivery cost?
Free over ₹1,999. Below that a flat ₹79 applies anywhere in India. Oversized items such as floor vases and large mirrors may carry a surcharge, which is shown before you pay.
Do you offer trade or bulk pricing?
Yes. We supply interior designers, gifting companies, hotels and resellers. Pricing depends on quantity and lead time. See the bulk and trade page, or send us a list on WhatsApp and we will quote.
Can I order something in a specific colour or size?
Often, yes. Many of our makers will produce to order, with a lead time of two to four weeks and a minimum quantity. Ask us before assuming it is not possible.
Are your brass pieces lacquered?
Mostly not. Unlacquered brass darkens over time, which many people prefer. If you want it bright, polish it with any brass cleaner. Where a piece is lacquered we say so in the specification.
Is the terracotta safe outdoors?
Only where we say frost-resistant. Ordinary terracotta absorbs water and will crack in cold weather or if left standing in a saucer of water. Our outdoor planters are fired harder and marked as such.
Can I return something I simply do not like?
Within seven days, if it is unused and in its original packaging, yes. We deduct the return shipping. Made-to-order and personalised pieces cannot be returned unless they are faulty.
Do you ship outside India?
Not at the moment. We are working on it for brass and textiles, which travel well. Ask us if you have a specific requirement.
Still stuck?
Message us on WhatsApp, call +91 74260 14437, or use the contact form.